For Emergency Responders
How Wellalarm™ Works
In an emergency, having access to a person’s emergency medical information can speed up diagnosis and enable you to provide the most effective and appropriate care. WELLcharm™ ID necklaces, bracelets and other WELLalarm™ products allow WELLalarm™ members to communicate with you even when they are unable to speak.
On the Scene
- As you are trained to do, check if the patient is wearing a WELLcharm™ ID on their wrist or around their neck. If you do not find something on their physical person check their wallet, keychain, clothes and cell phone for a WELLalarm™ product.
| 
|
- If the patient is unresponsive or incoherent and is a WELLalarm™ member, you can access the member’s medical records in seconds from the information found on the back of a member’s WELLcharm™ bracelet or necklace.
- Each WELLcharm™ has a toll-free emergency response number, website url and a ten digit unique WELL-ID code on it – it may also be inscribed with a medical condition or allergy.
- Call the toll-free emergency response number or go to the emergency response URL – whichever is most convenient. The emergency website is highly optimized for mobile devices and is easily accessible on any mobile browser.
Using WELLalarm’s™ Toll-Free Emergency Response Number
- Call the toll-free 24-hour emergency response number found on the member’s WELLalarm™ product.
- You will be prompted to enter the ten digit WELL-ID code found on the WELLalarm™ product.
- You will immediately be read a message containing the member’s vital medical information including contact information for their emergency contacts.
- When the message is finished you will be prompted to either hear the message again or to receive it as a text on your phone. If you select the latter, you will be prompted for your cell phone number.
- WELLalarm’s™ emergency response system will automatically contact the member’s emergency contacts to let them know the member’s emergency profile has been accessed so they may call the patient’s phone trying to reach you. Please answer the phone. If you do not hear from them, you may want to contact the emergency contact with relevant details including where you are taking the patient.
Using WELLalarm's™ Emergency Response Website
- Go to the URL found on the user’s WELLalarm™ product (www.myWELLid.com) on any device connected to the internet. If you are on a mobile phone or mobile device the website will automatically take you to our mobile site.
- Enter the ten digit WELL-ID code found on their WELLalarm™ product.
- You will be provided with the member’s emergency medical information -including emergency contacts.
- You will also have the option of receiving this information by email or text if needed.
| 
|
- WELLalarm’s™ emergency response system will automatically contact the member’s emergency contacts to let them know the member’s emergency profile has been accessed so they may call the patient’s phone trying to reach you. Please answer the phone. If you do not hear from them, you may want to contact the emergency contact with relevant details including where you are taking the patient.
