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For Emergency Responders

How Wellalarm Works

In an emergency, having access to a person’s emergency medical information can speed up diagnosis and enable you to provide the most effective and appropriate care. WELLcharm ID necklaces, bracelets and other WELLalarm products allow WELLalarm members to communicate with you even when they are unable to speak.

On the Scene

As you are trained to do, check if the patient is wearing a WELLcharm ID on their wrist or around their neck. If you do not find anything on their physical person check their wallet, keychain, clothes and cell phone for a WELLalarm product.

If the patient is unresponsive or incoherent and is a WELLalarm member, you can access the their medical records in seconds from the information found on the back of their WELLcharm bracelet, necklace, or other WELL-ID.
Each WELLcharm has a toll-free emergency response number, website URL, and a ten-digit, unique WELL-ID code on it. The WELLcharm may also be inscribed with a medical condition or allergy.
Call the toll-free emergency response number or go to the emergency response URL, whichever is most convenient. The emergency website is highly optimized for mobile devices and is easily accessible on any mobile browser.

Using WELLalarm’s Toll-Free Emergency Response Number

Call the toll-free 24-hour emergency response number found on the member’s WELLalarm product.
When you are prompted, enter the ten-digit WELL-ID code found on the WELLalarm product.
You will immediately be read a message containing the member’s vital medical information, including information for their emergency contacts.
When the message is finished you will be prompted to either hear the message again or to receive it as a text on your phone. If you select the latter, you will be prompted for your cell phone number.
WELLalarm’s emergency response system will automatically contact the member’s emergency contacts to let them know the member’s emergency profile has been accessed.

Using WELLalarm's Emergency Response Website

Using any device connected to the Internet, go to the URL found on the user’s WELLalarm product (www.myWELLid.com). If you are on a mobile phone or mobile device the website will automatically take you to our mobile site.
Enter the ten-digit WELL-ID code found on the member's WELLalarm product.
You will be provided with the member’s emergency medical information, including emergency contacts.
You will also have the option of receiving this information by e-mail or text if needed.

WELLalarm’s emergency response system will automatically contact the member’s emergency contacts to let them know the member’s emergency profile has been accessed. The member's emergency contacts may call the patient’s phone trying to reach you. Please answer the phone. If you do not hear from them, you may want to call them with relevant details, including where you are taking the patient.

For Emergency Responders

How Wellalarm Works

On the Scene

Using WELLalarm’s Toll-Free Emergency Response Number

Using WELLalarm's Emergency Response Website

Example of Information on EVERY WELLcharm's Back

Shop for WELL-IDs

WELLalarm in Action

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